Exchange and Return Policy

The customer has the right to return the order within 3 days and replace the order within 10 days from the date of receiving the order
on condition :
  • The product must be in its original condition and has not been used, with all the labels affixed to it unpeeled
  • The customer bears the shipping costs in case of exchange and return
  • In the event that the product matches the conditions of exchange and return, the shipping fee will be deducted from the amount of the returned products
  • Free and discounted products cannot be returned
  • You can exchange the discounted order within 3 days of receiving the order
  • Products can be returned or exchanged through our branches
  • Return/Exchange Fee Cost:
Replacement fee: 30 riyals
Return Fee: 30 riyals

Replacement + Return steps:
You can submit a replacement or refund request via WhatsApp that includes the following information:
  • Subject Replacement / Refund
  • invoice number
  • customer name
  • Reason for exchange/return
  • Name of the product to be exchanged/returned
  • If you choose to return the product, you must provide us with (bank name + IBAN number + account holder name)
In the event that the product is replaced, the shipping fee must be paid by bank transfer, and then send a copy of the notification on WhatsApp
Our bank accounts:

Name: Medical Uniform Trading Est
Ahli Bank
Account number: 07272590000101
IBAN: SA51 1000 0007 2725 9000 0101
Al Rajhi Bank
Account Number: 393608010121585
IBAN: SA19 8000 0393 6080 1012 1585
Al Rajhi Bank
Account Number: 255608016033088
IBAN: SA8880000255608016033088

Upon completion of the process, a bill of lading will be issued, which the customer must print and then communicate with the shipping company Aramex. If there are any inquiries, please contact us