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Dr. House is keen to receive your shipment as soon as possible, and with pleasure we ship orders to all regions of the Kingdom of Saudi Arabia through a reliable shipping service in cooperation with Aramex

To facilitate the delivery process, we hope that you provide us with the neighborhood address, street name, house number, city and phone number

You will receive an email confirming that the shipment is completed after receiving the amount and processing the order, in addition to the shipment tracking number with Aramex.

All shipment confirmation messages will be sent during official working hours from Sunday - Thursday from 9 am to 4 pm

:Shipping charges

Shipping company	Expected delivery time	cost
Aramex	3-7 Working days	30 S.R

 

* Shipping cost for the total weight from 1 kg to 15 kg. And the shipping cost after 15 kilos is 10 riyals per kilo extra

Return/Exchange Fee Cost:

Replacement fee: 30 riyals

Return Fee: 30 riyals

The customer has the right to return the order within 3 days and replace the order within 10 days from the date of receiving the order
on condition :

• The product must be in its original condition and has not been used, with all the labels affixed to it unpeeled
• The customer bears the shipping costs in case of exchange and return
• In the event that the product matches the conditions of exchange and return, the shipping fee will be deducted from the amount of the returned products
• Free and discounted products cannot be returned
• You can exchange the discounted order within 3 days of receiving the order
• Products can be returned or exchanged through our branches
• Return/Exchange Fee Cost:

Replacement fee: 30 riyals
Return Fee: 30 riyals

Replacement + Return steps:
You can submit a replacement or refund request via WhatsApp that includes the following information:

• Subject Replacement / Refund
• invoice number
• customer name
• Reason for exchange/return
• Name of the product to be exchanged/returned
• If you choose to return the product, you must provide us with (bank name + IBAN number + account holder name)

Upon completion of the process, a bill of lading will be issued, which the customer must print and then communicate with the shipping company Aramex. If there are any inquiries, please contact us

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